Terms & Conditions

To ensure you enjoy your visit with us, it’s important that you take a few minutes to read and familiarise yourself with these terms.

By using our site, you’ll be confirming that you have read, understood and that you agree to these Terms. From time to time we may update and change these Terms without notice and the latest version will always be posted on this site. Make sure you regularly visit this page to check whether any changes have been made as your continued use of the site will indicate that you accept and agree to any amendments.

A credit or debit card is required to secure all Maison Pierre reservations. There will be no cancellation charge if a booking is cancelled before noon the day before your arrival. If a booking is cancelled after this period, or you do not show up to your booking, the booking will be charged in full. To cover any potential charges relating to the use of the in-room mini bar, we require a £50 holding deposit from all guests upon check-in.

Gift Cards can be redeemed against your hotel stay, or food and drink within Bistrot Pierre. Gift Cards are valid for 12 months from purchase. Gift Cards cannot be exchanged for cash. Gift Cards are non-transferable and can be used for full or part payment. No change will be given and any remaining balances can be spent on future purchases. You can cancel your order within 14 days of ordering and receive a full refund. Refunds will be given using the same original method of payment. Bistrot Pierre will not be held liable for lost or stolen cards. Gift cards can be purchased via our online gift card store only, and cannot be purchased in our hotels. We accept GBP payments from Visa, Mastercard and Maestro cards. We do not accept American Express. Questions, comments and requests regarding Gift Cards are welcomed and should be sent to questions@pierre94.co.uk

We take your privacy very seriously and your information is safe with us. For more reassuring details about what we do with the information we collect from you or that you choose to provide to us, please look at out our <ahref="https://maisonpierre.com/privacy-policy/">Privacy Policy</a>, which forms an integral part of these Terms. All images, logos, names, trademarks, articles, news items, feature sections, audio and video files on this site which identify Maison Pierre, its personnel and all intellectual property rights in them (including copyright and trademark rights) (together the “Proprietary Content”) are owned or licensed to Cherry Two Ltd T/A Maison Pierre. Cherry Two Ltd also owns all copyright in the organisation and lay-out of the site and all database rights. By using the site you’re agreeing the website is available for personal use only and that you will not copy, reproduce, publish, distribute or dispose of any content in any way. The logos, names and marks on this site which identify our partners and suppliers, their products or services, belong to them and are used with their permission. You may not copy or use them for any commercial purpose. Our site also contains links to the websites of our various partners. If you choose to access any of these links, you’ll be leaving www.maison-pierre.com and since we don’t have any control over third party sites, we’re not responsible for the content, advertising, products or services available from them, or for any dealings or disputes that you may have in relation to those sites. Maison Pierre shall not be liable for any loss or damage which may be suffered as a result of the use of such links and third party sites. We would encourage you to review the terms and conditions and privacy policy on any new site you may choose to access because our Terms and Privacy Policy will no longer be applicable. We reserve the right to remove a link at any time. We will try to ensure that this site is available 24 hours a day but, it may become unavailable occasionally for maintenance, updating or otherwise. Where this happens, we do apologise for any inconvenience caused, however we cannot be held liable for any loss or damage resulting from such unavailability. We also take great care in seeking to present correct and useful information to you but we do not warrant the accuracy and completeness of any material on this site. We may also make changes to the material on the site, its functions and services from time to time. If you have trouble using our site with certain web-browsers or other software or if you want to let us know how we can improve accessibility, please let us know. We appreciate your feedback and your suggestions will help us to improve our service to you. It is important to note that using the internet does have its dangers. Our aim is to ensure a fast, reliable and secure service and to protect your personal information. However we cannot take responsibility for: • Any breach of security (by hackers or otherwise) of www.maison-pierre.com; • Any damage, loss or corruption of data, information or material; • Any viruses or other malicious programs that may infect your computer equipment or other property. Our company will not be liable for any special, indirect, incidental, consequential or economic loss (or for any exemplary or punitive damages) in connection with the use of www.maison-pierre.com or any other site. The same applies for the employees, officers, directors, representatives and agents of our company. This paragraph only applies to the extent that it can in accordance with applicable laws.